System Administrator III-User Support

Essential Duties and Responsibilities:(Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position)
  • Perform system administration for specific operating systems within their area of responsibility, to include specialized software such as GIS and AutoCAD and software unique to Indian Affairs.
  • Apply patches, upgrades and enhancements as they are approved by the customer.
  • Perform systems management and systems monitoring.
  • Responsible for security and administrative control for services and systems.
  • Monitor server applications for availability, latency, and gateway queuing.
  • Support customer configuration management procedures.
  • Perform monitoring of all upgrades and enhancements.
  • Provide setup and configuration solutions for Windows Server and domain controllers
  • Monitor server applications, system security logs, and be able to leverage Microsoft Operational Management server.
  • Provide desktop computer support for general office software, specialized software, educational software, and software used by any of the supported bureaus.
  • Mentor and support junior System Administrators.
Non-Essential Duties:
  • Other duties as assigned
Supervisory Responsibilities:
  • NONE
Minimum Qualifications:(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.)
  • Associates Degree or combination of education and relevant experience.
  • 3 years of related technical experience in supporting desktop computers, laptop computers, mobile devices, printers, scanners, local area networks, servers and network switches.
    • Support would include (but not limited to): installing and troubleshooting both hardware and software.
  • Must have consistent access to a cellular phone
Knowledge, Skills and Abilities:
  • Excellent customer service skills with the ability to multi-task
  • Must have the ability to continuously expand experience and evolve effectiveness to correct deficiencies
  • Ability to support Microsoft operating systems.
  • Working knowledge of general office software such Microsoft Office and Google mail.
  • Ability to work with minimal guidance.
    Ability to work nights, weekends and Holidays
  • Ability to obtain an IA driver s license which will allow operation of a government vehicle.
  • Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
  • Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Physical Demands:
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

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